The Maybo SAFERhealthcare Assault Reduction programme is built on ten years of problem solving and risk reduction experience in all aspects of primary care, general acute hospitals, mental health and learning disabilities settings and ambulance services.
A fresh approach to reducing assaults
This programme developed by Maybo’s team of healthcare professionals not only meets regulatory Conflict Resolution Training (CRT) refresher requirements; it also makes a real difference in reducing risks of malicious and clinically related assaults.
Meeting the real needs of staff and patients
CRT is essential in helping staff avoid and respond to potential conflict situations. But it does not address the physical assaults that are commonplace across a range of wards and services (not just A&E!). Some assaults are malicious but most result from the unpredictable actions of a ‘confused’ patient due to their medical condition, or reaction to a procedure or medication. Training needs to address these risks and conventional ‘breakaway’ training simply doesn’t!
Why is conventional ‘breakaway’ training flawed?
NICE reviews and recent research by the University of Glamorgan have raised serious questions about the value of conventional “breakaway training”. The problem is two fold:-
- Breakaway focuses on releases from grips and holds and not the most common assaults on clinical staff i.e. from blows by hands, arms and legs.
- Too many techniques are taught and some are complex and aggressive. This means they are unlikely to be recalled under pressure in the workplace.
The solution to assaults and finding the right training
The Maybo assault reduction programme addresses the real risks faced by staff including the frequent clinical assaults that other programmes ignore. The skills are simple and non aggressive and equip staff to problem solve in the workplace. The Maybo training is:-
- Relevant to the role performed and risks faced
- Simple to learn and apply
- Safer for both staff and patients
- More effective operationally
The Maybo system embraces a problem solving approach, which reduces the number of techniques and increases their relevance and equips staff to solve problems in the workplace. Research has shown that a problem solving approach is more conducive to learning and recall and avoids the trap of teaching a technique for every potential scenario.
Key elements of the programme:-
- Safer working practices for reducing vulnerability when close to patients
- Avoiding blows from hands, elbows and legs
- Problem solving specific risks presented by patients such as grabs
- Disengaging from aggressive and malicious patients or visitors
- Guiding and re-directing skills
- Team skills for containing unpredictable movements when providing essential care to a confused patient
Maybo can provide further training for clinical and security staff who may be required to respond to more challenging situations. This can cover safer methods of restraint to prevent individuals harming themselves and/or others and to provide essential care and medication.
Key features
Additional benefits to line managers and staff are:-
- Maybo skills complement and can be incorporated with CRT / CRT Refresher
- The programme can be delivered in one day
- Optional City & Guilds accredited certificates and qualification available
- Course delivery can be by Maybo or internal tutors trained by Maybo to deliver the programme.
- Blended learning options and impressive resources.
- Maybo SAFERhealthcare training really works